JOB PROFILE (a summary of key responsibilities and subjective attributes):

To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge.

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

Skills & Qualifications Essential

1) Minimum 2 years of craft bar tending or related experience in an upscale establishment.

2) Fluency in the English language.

3) Possess a positive, outgoing and naturally curious personality.

4) Thorough knowledge of proper service.

5) Professional appearance and demeanor.

6) Excellent presentation and communication skills.

7) Exude a warm and sincere approach to guest service.

8) Enjoy working in a fast-paced environment.

9) Efficient, polite and aggressively hospitable.

10) High energy, flexible and adaptable.

11) Experience in “reading” guests/customers and anticipating their needs.

12) Proven ability to remember orders with accuracy.

13) Proven ability to memorize menu and drink items.

14) Ability to exercise patience and diplomacy.

15) Interdependent with the desire to take initiative and work in a fast paced, team-oriented environment.

Desirable

1) Experience in hospitality or spa/fitness industry.

2) TIPS certification.

3) CPR certification.

4) Previous guest relations training.

5) Experience with InnQuest POS.

6) Fluency in a foreign language, preferably Spanish

ESSENTIAL JOB FUNCTIONS:

1) Ensure guest satisfaction at all times

2) Efficiently prepare and serve drinks to patrons in all areas

3) Accurately account and tend all opened guest checks submitted by servers

4) Arrive for work on time and in prescribed uniform to include name badge

5) Have a strong knowledge of drink recipes, wine list, and food and bar menu

6) Maintain accurate pars of all beverages in bar and reach in cooler

7) Use proper pour portions at all times

8) Follow check and cash handling procedures

9) Maintain cleanliness of entire bar area

10) Ensure glassware is clean and stocked with complete variety

11) Ensure room service requests are accurate and delivered at proper times

12) Ensure accurate accounting and posting of drink coupon ticket

13) Ensure itemized posting of type of beverage ordered

14) Assure all product is completely served and keys are returned to front desk

15) Respond to all other duties requested by guest and supervisor

16) Provide exemplary food & beverage service to guests at Cello Ristorante & Bar.

17) Proven ability to engage and connect with guests as they are seated, offering unique dining experience head above the rest.

18) Strong knowledge and experience of both food & wine.

19) Identify guests by name.

20) Maintain a friendly and approachable demeanor while constantly remaining alert to guests’ needs and desires while dining in the restaurant.

21) Personally handle guest concerns and complaints whenever possible, deferring to the manager/supervisor on-duty when necessary.

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Referral program

Restaurant type:

• Bar
• Fine dining restaurant
• Upscale casual restaurant

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person